BU Today: Why are your T-shirts so popular with customers?
Earle: We don’t sell our products to any stores wholesale. This means our customers can only purchase our products through our website and our physical shops. The great thing about this is that we’re able to control the customer’s experience. Almost everything we make is limited edition. Once an item is gone, it may be gone forever. This creates an urgency to shop, as well as a higher appreciation for our products, since they are so rare. It also creates brand longevity. People appreciate what nobody else has. If you flood the market with your product just to make a quick buck, you could feel a backlash and become another trend. We keep everything personal, friendly, fun, and innovative. Being loyal to our customers and not selling out gives them a better reason to support us.It’s important for me to pay attention to details. All of our T-shirts and merchandise are displayed in vintage curved glass bakery cases and refrigerators. Even the tags sewn into the T-shirts are in the shape of miniature oven mitts. We use custom pastry boxes rather than plastic bags, a nutrition facts sign for the sizing chart, and lots more. Building a memorable experience for my customers was important to me even if I had to go broke doing it. You have to spend an arm and a leg to make more arms and legs. If you focus on creating an original experience, people will talk about it—and you won’t have to pay a dime for advertising.